MISSION

Maintain a responsive regulatory environment for an effective telecommunications/ICT sector. 

VISION

By 2025, the NTC is a world class regulatory agency meeting the challenges of the digital world.

CORE VALUES

As an organization, we value commitment, integrity, competence, transparency and customer orientation. These core values will guide our every action and are translated into the following behaviours: 

1. INTEGRITY

• We make decisions and policies that are aligned with our mandates and our values.
• We apply laws and regulations uniformly.

2. TRANSPARENCY

• We observe openness in all transactions.

3. CUSTOMER ORIENTATION

• We are responsive to customer needs in the identification and application of our services.
• We deliver our services in a timely and proactive manner.

4. COMPETENCE

• We have the necessary technical and managerial expertise required for excellent service delivery.

5. COMMITMENT

• We are dedicated to our work, giving to it our time and energies.
• We perform quality work.